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Hi Mum! Said Dad at Voice Global

VOICE Global, a self-proclaimed 24-hour livestream at the forefront of conversational development, design, and artificial intelligence platforms, was a virtual event held this month with ambitious plans to live stream content on the topic of voice technology for an entire day… and it almost achieved those lofty heights, were it not for some technical issues.

A guide to making a brilliant chatbot

It is noticeable that there are very few great executions of chatbots out in the wild. So, we decided to dissect the art (and science!) of building a chatbot and in doing so, we put together this brief guide on building one that is effective.

H! Lites — Issue #043: Remote Testing 101, Alexa Everywhere & You and How to build product trust through strategy

As part of our focus on new working processes, we’ve included an installment on remote user testing. It is still critical to involve your users in your design process and luckily there are a raft of excellent tools and techniques for getting this down without the UX lab. We also look at what opportunities are offered by Amazon's Alexa Everywhere initiative on TVs and how to build trust through product strategy.