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Our Mission To Put People in the Centre of Green Energy

We are here to help organisations put people in the centre of green energy. We apply user-obsessed design, strategy and development practices to bridge the gap between technical innovation and genuine user value, cutting through the noise to actionable, valuable insights and innovative digital products.

  • Plug energy company of the future image

Plug: Our thoughts on the future energy provider

The UK Retail energy sector is undergoing significant changes. As switching becomes easier and the choice of suppliers becomes larger, all energy providers will have to do more to differentiate their service from competitors. With the challenge of differentiation in mind, we embarked upon an in-depth analysis of the UK retail energy sector, speaking to industry partners and conducting our own primary research with a representative sample of UK energy consumers.