Senior Project Manager

Posted 2 years ago

Hello! We're Hi Mum! Said Dad.


We're one of the UK's most awarded and innovative digital product studios. We partner with well-known brands and companies to produce innovative digital products. Our work typically involves user-centred design and development across mobile, web, voice, and emerging technologies.  We are research-driven and strive to ensure that our thinking addresses customer, business, and market needs.

We’re currently looking for a client-facing Senior Project Manager to join the Project Management team as maternity cover and work on high-profile, innovative digital products for well-known clients. You will be working alongside an appointed Account Manager/Director on large accounts/projects, or alone as direct client contact on smaller accounts/projects. 


Common examples of the work we undertake include: 

  • Strategic consultancy; 
  • UX services (service blueprinting, UX/UI design, prototype design and development); Android and iOS app design, development & ongoing maintenance; Full-stack web development; 
  • Back-end and middleware service architecture and development; 
  • API specification and development; 
  • Integration with client API layers; 
  • Alexa voice skill design and development; 
  • QA services. 


The right candidate will have at least 7 years’ experience in similar roles, with at least 2 at a senior level, and will have worked on large-scale, user-centred digital projects and/or products. A number of our key accounts have long-running projects at their core, so the candidate must be able to demonstrate having managed products/projects as a very client-facing team member for large accounts or projects. You will likely interface with a client project manager, scrum master and/or product owner, as well as client technical teams (alongside our CTO/Tech Leads). 

You’ll be expected to leverage Agile methodologies (specifically Scrum) as much as possible. You will need to bring together and lead cross-capability teams to deliver the best outcomes for our clients. You will also need to be comfortable with waterfall approaches as our clients often require a mixed approach. 

The right person will be self-starting, organised and proactive. You’ll need to have great communication skills, both internally and externally with our clients. Our clients rely on

Project Managers to be responsive to client needs & communications, manage the project & be able to report to them remotely or in person. 


Responsibilities include: 


  • Scoping, budget and timings management

-Be the ‘owner’ of the project. Working directly with the project team and clients to scope project costs and delivery timings, and co-write Statements of Work.

-Critically, ensuring that we deliver on-time and on budget, that we follow process & flag issues internally and to clients that jeopardise this. 

  • Product / Project Delivery

-Leading product delivery from definition & kick-off, through to production and ongoing support. 

-Documenting user stories & acceptance criteria in agreement with internal teams, the client team(s) and managing these ongoing (JIRA). 

-Coordinating collaborative teams, planning and running sprints, retrospectives, daily stand-ups and acting as the voice of the client internally. 

  • Planning and Change Management

-Lead regular estimating and task planning for the team, planning sprints and helping the client understand issues and impact for effective decision making.

-Manage change control on your projects, ensuring scope change is captured, estimated and enables us to seek incremental budget for the project. 

  • Strategic Guardian

-Whilst not responsible for strategy, you should take more than a solely delivery approach to the product. Ensuring that initial strategic thinking and rationale is carried throughout delivery, involving the right strategy team members throughout. 

  • Client Management

-Managing clients through project delivery, ensuring that clients’ expectations are set and met. You must be comfortable being the face of the agency to some of our clients & being responsive to their communications. 

-Providing regular reports internally and to clients. 


And what will you get in return?


-A competitive salary

-25 days holiday + bank holidays

-Sector-specific training courses to help take your career to the next level

-A great pension scheme

-Health and dental insurance (it can even be used towards a spa day)




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