As part of our focus on new working processes, we’ve included an installment on remote user testing. It is still critical to involve your users in your design process and luckily there are a raft of excellent tools and techniques for getting this down without the UX lab. We also look at what opportunities are offered by Amazon's Alexa Everywhere initiative on TVs and how to build trust through product strategy.
Open Banking. It’s a term that has been bandied around in tech and financial circles for what feels like a lifetime. But if we are honest, it has been a bit of a damp squib so far. The banks have complied and basic account aggregation exists but it’s hard not to feel a slight pang of disappointment considering all the rhetoric of its arrival heralding a sea change in the way financial services work in this country.
On Friday the 8th of February, Hi Mum! Said Dad hosted a roundtable with senior representatives across financial services businesses to discuss the vast opportunities Open Banking affords us and whether 2020 is finally the year for mass adoption.
The UK Retail energy sector is undergoing significant changes. As switching becomes easier and the choice of suppliers becomes larger, all energy providers will have to do more to differentiate their service from competitors.
With the challenge of differentiation in mind, we embarked upon an in-depth analysis of the UK retail energy sector, speaking to industry partners and conducting our own primary research with a representative sample of UK energy consumers.
It is noticeable that there are very few great executions of chatbots out in the wild. So, we decided to dissect the art (and science!) of building a chatbot and in doing so, we put together this brief guide on building one that is effective.
This week, we look at the remarkable performance of DeepMind’s algorithm, Intercom CEO’s perspective on chatbots and what precisely businesses are looking for as well and how New York has been trying to create a sustainable ride-hailing ecosystem.
This week, we look at the new features in Android P, the impact of AI-driven recommendations, and how Google Glass is being used to treat Autism as well as Alexa’s new ability to show you what she has learnt.
This week, we look at the implications of Google’s collaboration with the Chinese government in the project titled ‘Dragonfly’ and the new ways Facebook and Instagram promote greater digital well-being. We also discuss the ways in which companies are bringing financial services to the masses, both in the U.S and in developing countries.
While most of us are carrying an intelligent assistant in our pockets or have them sitting on our kitchen table, few of us are using them to their fullest potential. In this issue we look at how the barriers to making these assistants our go-to problem-solver are being broken down.
In this week’s issue, we look at Ofcom’s study into news consumption habits in the UK, the iPhone app that is using AI to democratise basketball as well as the significance of Google’s arrival on the WeChat platform.
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