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Our Thinking

We like to take time out to ponder. It’s a welcome break and has the added bonus of fueling our future work.

H! Lites — Issue #043: Remote Testing 101, Alexa Everywhere & You and How to build product trust through strategy

April 9th, 2020|

As part of our focus on new working processes, we’ve included an installment on remote user testing. It is still critical to involve your users in your design process and luckily there are a raft of excellent tools and techniques for getting this down without the UX lab. We also look at what opportunities are offered by Amazon's Alexa Everywhere initiative on TVs and how to build trust through product strategy.

Open Banking: The Endgame

April 8th, 2020|

Open Banking. It’s a term that has been bandied around in tech and financial circles for what feels like a lifetime. But if we are honest, it has been a bit of a damp squib so far. The banks have complied and basic account aggregation exists but it’s hard not to feel a slight pang of disappointment considering all the rhetoric of its arrival heralding a sea change in the way financial services work in this country.

  • Plug energy company of the future image

Plug: Our thoughts on the future energy provider

December 19th, 2019|

The UK Retail energy sector is undergoing significant changes. As switching becomes easier and the choice of suppliers becomes larger, all energy providers will have to do more to differentiate their service from competitors. With the challenge of differentiation in mind, we embarked upon an in-depth analysis of the UK retail energy sector, speaking to industry partners and conducting our own primary research with a representative sample of UK energy consumers.

A guide to making a brilliant chatbot

December 17th, 2018|

It is noticeable that there are very few great executions of chatbots out in the wild. So, we decided to dissect the art (and science!) of building a chatbot and in doing so, we put together this brief guide on building one that is effective.

H! Lites — Issue #021: As Google strays from democracy, BIMA and Robinhood focus on democratising…

August 6th, 2018|

This week, we look at the implications of Google’s collaboration with the Chinese government in the project titled ‘Dragonfly’ and the new ways Facebook and Instagram promote greater digital well-being. We also discuss the ways in which companies are bringing financial services to the masses, both in the U.S and in developing countries.