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Our Thinking

We like to take time out to ponder. It’s a welcome break and has the added bonus of fueling our future work.

Open Banking: Behind the Vault #1 Snoop

December 16th, 2020|

Welcome to the first interview of the Open Banking: Behind the Vault series where we are joined by experts in the world of Fintech to take stock of Open Banking so far and to engage in a bit of future-gazing. 

  • Echo Auto I Spy

Echo Auto I Spy

November 6th, 2020|

One in three passengers suffer from motion sickness in the car. This is becoming an increasing problem for children, with the popularity of using smartphones and tablets on a journey. Award-winning digital product and voice studio Hi Mum! Said Dad has devised an innovative voice game on Alexa Auto that mitigates car sickness for children.

Hi Mum! Said Dad at Voice Global

July 1st, 2020|

VOICE Global, a self-proclaimed 24-hour livestream at the forefront of conversational development, design, and artificial intelligence platforms, was a virtual event held this month with ambitious plans to live stream content on the topic of voice technology for an entire day… and it almost achieved those lofty heights, were it not for some technical issues.

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H! Lites — Issue #044: Say hello to Snoop!

April 29th, 2020|

After a successful beta and just under 12 months of hard graft, Snoop is officially open to the public and available on the App Store and Google Play.  Snoop helps people spend, save and live smarter, using a clever combination of Open Banking and Machine Learning.  To celebrate the launch, we’re dedicating this issue of H! Lites to all things Financial Services, highlighting our thoughts and work around FinTech and of course Snoop itself.

H! Lites — Issue #043: Remote Testing 101, Alexa Everywhere & You and How to build product trust through strategy

April 9th, 2020|

As part of our focus on new working processes, we’ve included an installment on remote user testing. It is still critical to involve your users in your design process and luckily there are a raft of excellent tools and techniques for getting this down without the UX lab. We also look at what opportunities are offered by Amazon's Alexa Everywhere initiative on TVs and how to build trust through product strategy.

Open Banking: The Endgame

April 8th, 2020|

Open Banking. It’s a term that has been bandied around in tech and financial circles for what feels like a lifetime. But if we are honest, it has been a bit of a damp squib so far. The banks have complied and basic account aggregation exists but it’s hard not to feel a slight pang of disappointment considering all the rhetoric of its arrival heralding a sea change in the way financial services work in this country.

  • Plug energy company of the future image

Plug: Our thoughts on the future energy provider

December 19th, 2019|

The UK Retail energy sector is undergoing significant changes. As switching becomes easier and the choice of suppliers becomes larger, all energy providers will have to do more to differentiate their service from competitors. With the challenge of differentiation in mind, we embarked upon an in-depth analysis of the UK retail energy sector, speaking to industry partners and conducting our own primary research with a representative sample of UK energy consumers.

H! Lites will hit you with a short, sharp, monthly dose of the latest and greatest across tech, business, design and other contemporary issues that we think would be of value to you. Subscribe below or scroll to see all the articles.

Our short, sharp, weekly dose of the latest and greatest across tech, business and design.